Return and refund policy
Return & Refund Policy
At 2HA, we specialize in curated secondhand and vintage clothing. Each item is carefully inspected, described, and photographed to provide an accurate representation of its condition.
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1. Return Window
We offer a limited return option within 7 days of receiving your order.
To initiate a return, you must contact us within this period via email at:
shop@2ha.ch
Returns requested after this period will not be accepted.
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2. Return Conditions
Returned items will only be accepted if all of the following conditions are met:
• Item is in the same condition as received
• No signs of wear or use
• No damage
• No unusual odors (e.g. smoke, perfume, etc.)
• Original 2HA tag remains attached
We reserve the right to refuse returns that do not meet these conditions.
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3. Return Shipping
The customer is responsible for all return shipping costs.
Returns are sent at the customer’s risk. We recommend using a tracked shipping method. We are not liable for lost or damaged return shipments.
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4. Refunds
4.1 Standard Returns
Approved returns are refunded as store credit only.
Store credit is non-transferable and cannot be exchanged for cash.
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4.2 Defective or Misdescribed Items
If an item is significantly not as described or has an undisclosed defect, the customer must notify us within 7 days of receipt.
In such cases, customers are entitled to their statutory rights under Swiss law (Swiss Code of Obligations).
Where applicable, this may include a refund to the original payment method.
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5. Sale Items
Items marked as Sale are excluded from returns and refunds, except in cases of defect or misdescription.
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6. Condition Disclaimer (Important)
All items sold are secondhand (used).
Minor signs of wear, aging, or previous use are normal and do not constitute a defect, provided they are visible in photos or reasonably expected given the nature of vintage clothing.
We strive to describe all items as accurately as possible, including condition ratings where applicable.
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7. Limitation of Liability
To the extent permitted by Swiss law, liability is limited to cases of gross negligence or intentional misconduct.
Mandatory legal provisions remain reserved.
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8. Legal Notice
Nothing in this policy limits or excludes any mandatory rights under Swiss law, in particular under the Swiss Code of Obligations.
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9. Contact
For any return requests or issues, contact:
shop@2ha.ch