2HA GIFT CARD

Return & Refund Policy

At 2HA, we specialize in curated secondhand and vintage clothing. Each item is carefully inspected, described, and photographed to provide an accurate representation of its condition.

1. Return Window
We offer a limited return option within 7 days of receiving your order.

To initiate a return, you must contact us within this period via email at:
shop@2ha.ch

Returns requested after this period will not be accepted.

2. Return Conditions
Returned items will only be accepted if all of the following conditions are met:
• Item is in the same condition as received
• No signs of wear or use
• No damage
• No unusual odors (e.g. smoke, perfume, etc.)
• Original 2HA tag remains attached

We reserve the right to refuse returns that do not meet these conditions.

3. Return Shipping
The customer is responsible for all return shipping costs.

Returns are sent at the customer’s risk. We recommend using a tracked shipping method. We are not liable for lost or damaged return shipments.

4. Refunds

4.1 Standard Returns
Approved returns are refunded as store credit only.

Store credit is non-transferable and cannot be exchanged for cash.

4.2 Defective or Misdescribed Items
If an item is significantly not as described or has an undisclosed defect, the customer must notify us within 7 days of receipt.

In such cases, customers are entitled to their statutory rights under Swiss law (Swiss Code of Obligations).
Where applicable, this may include a refund to the original payment method.

5. Sale Items
Items marked as Sale are excluded from returns and refunds, except in cases of defect or misdescription.

6. Condition Disclaimer (Important)
All items sold are secondhand (used).

Minor signs of wear, aging, or previous use are normal and do not constitute a defect, provided they are visible in photos or reasonably expected given the nature of vintage clothing.

We strive to describe all items as accurately as possible, including condition ratings where applicable.

7. Limitation of Liability
To the extent permitted by Swiss law, liability is limited to cases of gross negligence or intentional misconduct.

Mandatory legal provisions remain reserved.

8. Legal Notice
Nothing in this policy limits or excludes any mandatory rights under Swiss law, in particular under the Swiss Code of Obligations.

9. Contact
For any return requests or issues, contact:
shop@2ha.ch

Washing Instructions

on a gentle cycle with like colors.
mild detergent. Avoid bleach or fabric softeners—they can break down the fibers over time.

Drying Instructions

or line dry for best results.

General Tips

For best results, wash clothes in cold water, use mild detergent, air dry, and avoid bleach to preserve fabric quality.